Customer Challenge


A working professional in Abu Dhabi, Sara Khan wanted a perfume that would last all day in her long workday. They had each tried a few perfumes previously but most of them lost their flavor after a few hours, especially when outside.

Sara was looking for a perfume that could last longer with a warmer climate and busy lifestyle in the UAE.

She began her internet research to find best long lasting perfumes in UAE, and found Khadlaj Perfumes.


Understanding the Customer's Requirement 


On visiting Khadlaj Perfumes, Sara’s first priority was not just getting a great scent. Sara wanted a scent which would be of good longevity, character, sophistication, and wearability on daily basis.

The team discussed with her on her favorites and helped her in identifying other types of scent families. They gave her an understanding on how the longevity of the perfume is based on its fragrance composition, concentration and application method.

This helped Sara understand the reasons why some of the perfumes she used before didn’t work as per her expectations.


How Khadlaj Perfumes Helped


The team did not just take the most popular perfume when recommending one to Sara, they took her lifestyle and preferences into account.

She was directed to various options with notes and profiles including:

  • Oud, woody harmonies.

  • Oriental fragrance compositions

  • Harmony of warm and ambery notes.

  • Scented with floral and musky notes

  • Rich aromatic blends

The team also provided hands-on tips on how to use the perfume to help Sara get better results from her chosen scent.


The Solution


Sara tried on various scent types and chose a perfume that aligns with her sensibility for a refined and long-lasting fragrance.

Khadlaj Perfumes assisted her in selecting one which suited her working schedule as well as social occasions.

The bespoke nature facilitated Sara to make an informed choice instead of buying a perfume that was popular or advertised.


Customer Experience


Sara was pleased that she had her expectations of a fragrance lasting responded to. The suggestions helped her realize that choosing a perfume which will last longer does not mean just choosing the strongest perfume but also picking the correct profile and using the perfume in the right way.

She was particularly pleased with the opportunity to try out different profiles in order to select the most suitable one.


Result


Once she changed to the fragrance she had chosen, Sara was more confident with her choice of the fragrance and did not need to try several fragrance options to find one that fits her daily routine.

The highlights of her experience were:

  • Identified a scent that she liked

  • Chose a perfume suitable to the UAE climate

  • Gained individual fragrance advice

  • Suggested ways to use perfume more effectively

  • Discovered a perfume for work and special occasions

  • Had more of a satisfying fragrance shopping experience


Customer Feedback


I had experimented with a few perfumes, but none of them made me feel completely content throughout my prolonged working hours. Khadlaj Perfumes gave me a better idea about the fragrance profiles I loved and helped me to choose the right perfume that I love today.


Conclusion


Determining the best long-lasting perfumes in the UAE is a difficult task as the performance of fragrance is influenced by a number of factors such as scent composition, strength, application, and the chemistry of the individual's skin.

By providing an abundance of scents, the perfumes of Khadlaj make it easier for customers to choose perfumes according to their taste and lifestyle.

The case of Sara explains the significance of knowing about the needs of a customer in order to provide him/her with better service.