Frequently Asked Questions

Should I need to create an account to place an order?

No, you don’t have to create an account to place an order.You can shop as a guest and checkout without creating an account

It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch and other seasonal offers.

You can reset a new password and we will send you the link to your email. You can also send us an email at customerservice@khadlaj-perfumes.com

Yes, all prices are inclusive of VAT.

Yes, you can place your order through our official WhatsApp business number   +971-52-1211992 (valid in UAE only).

Is it possible to change or cancel an order?

Yes, you can message us on our WhatsApp number +971-50-1211992 or email us at
 customerservice@khadlaj-perfumes.com.

I’m not living in UAE but can I order online and delivery can be made to my friend in UAE?

Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location.  In case of any assistance, you can communicate on our WhatsApp account +971-50-1211992.

Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in AED currency) at the time of delivery. If you are not available at hotel, so order will be delivered at concierge. For such cases, please contact us on WhatsApp (+971-50-1211992) or email us at 
customerservice@khadlaj-perfumes.com.

What are the payment methods available?

You can pay online via debit card or credit card and you can also pay by cash on delivery.

Can I pay by credit card at the time of delivery?

No, credit card payment facility is available only for online checkout on our website.

What are the delivery charges?

Delivery charges are AED 20 across the UAE.

Do you offer free shipping?

Yes, shipping is completely free on purchase of AED 250 and above*.

Can I get same day delivery?

Same day delivery option is not available at the moment.

Can I track the delivery of my order?

You can track the delivery of your order through this link.

You can email us at customerservice@khadlaj-perfumes.com and we will arrange the pickup..

No, return option is not available in store.

Can I buy online and pick up in store?

No, online order can be delivered directly at your provided location.

Is it possible to exchange an item ordered?

No, it is not possible to exchange the item once it is delivered.

How do I return or exchange a faulty item?

You can email us at customerservice@khadlaj-perfumes.com along with order details.