Frequently Asked Questions
No, you don’t have to create an account to place an order.You can shop as a guest and checkout without creating an account
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also get notified about our discount offers, new launch and other seasonal offers.
You can reset a new password and we will send you the link to your email. You can also send us an email at firstname.lastname@example.org
Yes, all prices are inclusive of VAT.
Yes, you can place your order through our official WhatsApp business number +971-52-1211992 (valid in UAE only).
Yes, you can message us on our WhatsApp number +971-50-1211992 or email us at
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location. In case of any assistance, you can communicate on our WhatsApp account +971-50-1211992.
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in AED currency) at the time of delivery. If you are not available at hotel, so order will be delivered at concierge. For such cases, please contact us on WhatsApp (+971-50-1211992) or email us at
You can pay online via debit card or credit card and you can also pay by cash on delivery.
No, credit card payment facility is available only for online checkout on our website.
Delivery charges are AED 20 across the UAE.
Yes, shipping is completely free on purchase of AED 250 and above*.
Same day delivery option is not available at the moment.
You can track the delivery of your order through this link.
It takes 5 business days.
You can email us at email@example.com and we will arrange the pickup..
No, return option is not available in store.
No, online order can be delivered directly at your provided location.
No, it is not possible to exchange the item once it is delivered.
You can email us at firstname.lastname@example.org along with order details.